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FAQ

Frequency Asked Questions

Q

Manage your account via TrueBusiness iService

A

TrueBusiness iService is an online portal for business customer. It enables you to manage your accounts, view and download your bills and pay your bills with yourself via TrueBusiness iService website. More secure and more convenient for all business customer with “One Stop Self Service” portal.


Highlights of TrueBusiness iService for business customer

  1. Convenient to use anywhere and anytime.
  2. Easy to use and can be customized to fit your business needs.
  3. Ensure your data is secure with data encryption.
  4. Fast access to review your accounts.


  • True business customer apply for TrueBusiness iService Click here
  • Guide for applying and using TrueBusiness iService website Click here
  • Instructional video for TrueBusiness iService website Click here

Q

Channels to pay True Bill for Business customer

A

รับบิลสะดวก จ่ายเงินออนไลน์ ผ่าน TrueBusiness iService จ่ายเสร็จได้รับใบเสร็จทันที หมดกังวลเรื่องการหักภาษี ณ ที่จ่าย เพียงลงทะเบียนใช้บริการ สมัครรับ e-Bill, e-tax มีและชำระผ่าน TrueBusiness iService คลิก
ช่องทางชำระค่าบริการสำหรับลูกค้าธุรกิจ
ที่แต่งตั้งทรูเป็นตัวแทนหักและนำส่งภาษี ณ ที่จ่าย หรือไม่แต่งตั้งชำระแบบนำส่งภาษีหัก ณ ที่จ่ายด้วยตัวเอง
ทรูมีบริการรับชำระรวดเร็วเพื่อลูกค้าธุรกิจแบบเอ็กซ์ครูทีฟ ที่ทรูช็อป 9 สาขา ในเขตกรุงเทพฯ และปริมณฑล
ค้นหาตำแหน่งที่ตั้งทรูช็อป คลิก
ช่องทางชำระค่าบริการสำหรับ ลูกค้าธุรกิจที่แต่งตั้งทรูเป็นตัวแทนหักและนำส่งภาษี ณ ที่จ่าย เท่านั้น

Q

Appoint True Group as Withholding Tax Agent

A

  • Download the application document of appointing a withholding tax agent. (click to download in Thai or English)
  • Click here to view example of filling out the application document of appointing a withholding tax agent.
  • Click here to view example of e-Receipt/e-Tax Invoice.
  • Click here to find True Shop, True Center in Makro or True Shop in 7-11 near you.
  • Click here to see more detail of 3% withholding tax rate from October 2020 onwards.

Q

Business Customers can pay True bill at True Shop in 7-Eleven

A

TrueBusiness ready to serve business customers to pay True group bills at 7-11 with cash, credit card (all branches) and cheque (only 125 branches in Bangkok) everyday from 10:00 to 17:00.


Payment step:

  1. Prepare important documents such as invoices and withholding tax certificate.
  2. Payment can be made by cash, credit card or cheque, you will get receipt/tax invoice immediately.


Remark : For business customers who appoint True group as an withholding tax agent is more convenient to pay via the bank, all counter services and more channels.


Q

VWork Business Management Platform for effective Work from Home

A

Q

How to update corporate mobile numbers to support mobile banking security policies

A

What should I do if my Mobile Banking service is suspended?

  • If you have already submitted the mobile number confirmation letter to True, please contact your assigned Account Service or True/dtac Business Call Center. True will coordinate with the relevant authorities to resolve the issue.
  • If you have not submitted the confirmation letter or have processed directly with the bank, please contact your bank for further instructions.

 

After April 30, 2025, can I update the user information for Mobile Banking with True?
Please contact your bank directly, as the submission period for data update via True has ended.

 

How can I activate Mobile Banking after April 30, 2025?
Please contact your bank to proceed with Mobile Banking activation.

 

Will the mobile number verification for Mobile Banking affect other corporate services?
No. This verification is solely for Mobile Banking and does not impact other voice or data communication services used by the organization.

For more Information
TrueBusiness
Call Center
1239
or
Request More Info.