AI Virtual Agent is an intelligent assistant platform to increase enterprise efficiency by Thai Speech Recognition experts and Thai Chatbot service dedicated to business customers. Therefore, customers can be confident that the accuracy of answering questions or providing services from the AI Virtual Agent is quite high and supports Free Speech & Free text in conjunction with Natural Language Understanding. This is a natural communication or human language without the customer having to remember the keywords to be spoken for the AI Virtual Agent to understand, making it like talking to a Call Center staff, thus creating a good customer experience for customers.