Are you looking for

TrueBusiness iService

Manage your account via TrueBusiness iService
TrueBusiness iService is an online portal for business customer. It enables you to manage your accounts, view and download your bills and pay your bills with yourself via TrueBusiness iService website. More secure and more convenient for all business customer with “One Stop Self Service” portal.
Highlights of TrueBusiness iService for business customer
  1. Convenient to use anywhere and anytime.
  2. Easy to use and can be customized to fit your business needs.
  3. Ensure your data is secure with data encryption.
  4. Fast access to review your accounts.

  • True business customer apply for TrueBusiness iService Click here
  • Guide for applying and using TrueBusiness iService website Click here
  • Instructional video for TrueBusiness iService website Click here
Payment via TrueBusinessiService. Support customers both appointing and not appointing True as an agent to deduct and forward withholding tax
Payment via TrueBusinessiService. Support customers both appointing and not appointing True as an agent to deduct and forward withholding tax. 
  1. Login toTrueBusiness iService website. Click on the menu “Bill & Pay” and select “Pay”.
  2. Select a payment method “PromptPay QR Code” or “Credit/Debit Card”.
  3. Select a method for withholding tax submission.
  4. Select bill(s) to pay.
  5. Attach withholding tax certificate
  6. Fill in your credit/debit card information.
  7. Payment successful.
  8. In case a customer deducts and forwards withholding tax on your own, after receiving the confirmation email of the document verification, a customer is requested to send original document of withholding tax to True office as informed in the email.
View payment process here
Attach proof of payment process
Attach proof of payment process
1. Go to TrueBusiness iService and Click here
2. Fill in business ID.
3. Show company information and fill in contact information.
4. Attach proof of payment.
5. True will verify the documents, payment balance and send the receipt/tax invoice to your email within 5 working days.
View Attach proof of payment process here
Bill download process
Bill download process
1. Login to TrueBusiness iService website. Click on the menu “Bill & Pay” andselect “Bill Detail”.
2. Select bill month to view or download bill
3. Select to view or download bill
4. The request was sent successfully and you can check the status of your download request at the menu: Request Status & History
View bill download process here
Changing the channel to receive tax invoice/receipt process
Changing the channel to receive tax invoice/receipt process
1. Login to TrueBusiness iService website.  Click on the menu “Manage Tax”
2. Select branch/account you want to change the channel or address to receive tax invoice/receipt.
3. Select the billing and receipt media.
4. Completed.
View changing the channel to receive tax invoice/receipt process here
Usage summary report download process
Usage summary report download process
1.  Login to TrueBusiness iService website. Click on the menu “Report” and select “Usage Summary Report”.
2. Selectmonthlybilling cycle to download the report.
3. Select branch/account to download the report
4. Completed.
View usage summary report download process here
Withholding tax service process
Withholding tax service process
1. Login to TrueBusiness iService  website. Menu “My account” select “Withholding Tax Service”
2. Fill in the information and stamp duty
3. Completed.
View withholding tax service process here
Payment history download process
Payment history download process
1. Login to TrueBusiness iService website. Click on the menu “Bill & Pay” and select “Payment History”.
2. Select a month to view or download payment history.
3. Select a receipt.
4. Completed
View payment history download process here
Swap SIM process
Swap SIM process
1. login to TrueBusiness iService website. Click on the menu“Service” and select “Swap SIM”.
2. Select the type of SIM you want to swap.
3. Specify the number you want to activate.
4. Completed.
View swap SIM process here
Request for new SIM process
Request for new SIM process
1. Login to TrueBusiness iService website. Click on the menu “Service” select “Request for new SIM”
2. Please enter service number and reason.
3. Select address to send new SIM.
4. Completed.
View request for new SIM process here
Suspend &restore/temporary service activation process
Suspend &restore/temporary service activation process
1. Login to TrueBusiness iService website. Click on the menu “Service” and select “Temporary Service Activation”.
2. Select the tap “Suspend & Restore Service” or “Temporary Service Activation”.
3. Please enter service number and reason.
4. Completed.
View suspend & restore/temporary service activation process here
SMS spam blocking process
SMS spam blocking process
1. Login to TrueBusiness iService website. Click on the menu“Service” and select “Block SMS Spam”.
2. Select “Branch/Account” or  “Enter Number”.
3. Completed.
View SMS spam blocking process here
Turn on/off international roaming service process
Turn on/off international roaming service process
1. Login to TrueBusiness iService website. Click on the menu “Service”and select “International Roaming”.
2. Select the tap “Turn On/Off International Roaming Service”.
3. Completed.
View turn on/off international roaming service process here
Editing admin permission process
Editing admin permission process
1. Login to TrueBusiness iService website. Click on the menu“Administrator” andselect “Manage Admin Info”.
2. Select the 3-dot menu of the actual administrator you want to edit the permission.
3. Select Add or Decrease menu and press confirm.
View editing admin permission process here
Adding admin process
dding admin process
1. Login to TrueBusiness iService website. Click on the menu“Administrator” and select “Add Admin”.
2. Fill in the administrator info.
3. Assign the admin permission.
4. Assign the admin permissionto access any menu you wish to make the change for.
5. Complete adding new admin.
View adding admin process here