14 Jan 2022
TrueBusiness is ready to serve you with Cloud Contact Center service that comprehensively supports omnichannel so that today’s businesses can respond to customer needs in a timely manner in all communication channels. From selling goods over the phone and online via social websites and applications to selling at the brick-and-mortar store, the service can effectively function with the help of AI Chat Bot and Voice Bot, the genius Virtual Agents that enable the business to respond to the customers in various ways and in real time. For example, the staff can answer the customers’ questions, inform them of the news and promotions or even conduct sales reports via this platform. The service can help the business take care of many customers simultaneously, reduce the staff’s burden and increase the performance. As a result, more sales can be closed faster.
The Cloud Contact Center supports hybrid work. It can be accessed both from the office and from home. Moreover, it also offers Outbound Call Campaign to help the staff call the customers in no time. Furthermore, it supports telemarketing, telesales, call surveys and outstanding balance tracking without device installation. Therefore, the service can effectively enhance the management of call centers and contact centers. Consequently, the staff never miss any communication with the customers from any channels.
Service highlights:
• Available for use anytime, anywhere and on any device via the internet system
• Supports omnichannel by connecting data from all service channels: brick-and-mortar store, phone, application, website and social media (Facebook, Line OA, Pantip, Webchat, YouTube, Twitter)
• Equipped with Virtual Agent providing both voice and non-voice services and compatible with the upcoming Metaverse
Featured with Speech Recognition that can recognize the spoken language and transform it into texts in real time
• True Dialog is developed by voice scientists. So, the quality can be monitored to meet the company’s standard.
• Available for use immediately in call centers or contact centers without investment in system or system maintenance by experts
Cloud Contact Center by TrueBusiness is now available for businesses that have all kinds of customer support, both inbound and outbound; and online and offline sale channels. If you are interested in this service or need further information, contact 1239, press 3, then 55.
We recommend the following articles from 4 famous influencers that will enhance the understanding of this OMNI channel contact center solution.
Tech Talk
https://www.facebook.com/801166589913323/posts/5519925264704075/?d=n
Sales 100 Million
https://www.facebook.com/235151343563535/posts/1341601909585134/?d=n
กรรมกรธุรกิจ
https://www.facebook.com/807849472907896/posts/1605492813143554/?d=n
ครูชัย MIB Marketing in Black
https://www.facebook.com/111424672202286/posts/5030774986933872/?d=n
